If you can’t find the answer you’re looking for, feel free to contact our customer service team — we’re here to help.

What payment options do you accept?

  • We accept Mastercard, Visa, Maestro, PayPal, and Afterpay.

Do you offer returns?

How long will it take for my order to be shipped?

  • Orders are processed within 24 hours (pending payment authorization). Our processing hours are Monday to Friday, 8:30 AM - 3:00 PM AEST.
  • During sale periods (e.g., Black Friday, Christmas), processing and lens fitting may take longer. For time-sensitive orders, please contact customer service before purchasing.
  • Once your order is packed, you’ll receive a tracking link. Please allow up to 72 hours for tracking information to appear.

Do you sell gift cards?

Where do you fulfill orders from?

  • Orders are shipped from our HQ in Byron Bay, Australia, or our 3PL in Garden Grove, California, USA.

Do I have to pay taxes and duties

  • International customers who paid for shipping during checkout will not incur additional duties or import taxes. These charges are included in your shipping cost.

Can I cancel my order?

I didn’t receive a confirmation email or tracking number. What do I do?

  • You should receive an order confirmation after placing your order, followed by a shipping confirmation with tracking once your order is dispatched. If you don’t receive either, please email customercare@epokhe.co.

What countries do you ship to?

  • We ship worldwide.