Careers
Job Title: Ecommerce & Operations Manager
Location: Byron Bay, Australia
Reports To: Managing Director
Employment Type: Full-Time
About EPOKHE Eyewear
EPOKHE Eyewear is an independent eyewear rooted in surf, skate, and art culture.
EPOKHE is known for its premium, handcrafted sunglasses that blend timeless design with modern craftsmanship. The brand collaborates with renowned artists, athletes, and designers, creating unique collections that push creative boundaries. With a commitment to quality, sustainability, and style, EPOKHE has built a cult following worldwide. Its frames are crafted from high-quality materials, ensuring durability and performance. EPOKHE continues to shape eyewear culture through innovation and authenticity.
As we continue to grow our presence in key markets like Australia, the USA, and Europe, we are seeking a highly skilled Ecommerce & Operations Manager to lead our digital commerce strategy and streamline our supply chain operations.
Role Overview
The Ecommerce & Operations Manager will be responsible for driving online sales performance, marketplace management while ensuring seamless operational efficiency across logistics, and
fulfillment. This role demands a strategic thinker with a deep understanding of ecommerce platforms, digital marketing, and supply chain management. You will play a key role in shaping the brand’s
online customer experience, optimizing processes, and driving revenue growth.
Key Responsibilities
Ecommerce Management
• Oversee the EPOKHE ecommerce platform (Shopify) to ensure optimal performance, user experience, sessions and conversion rates. • Develop and implement ecommerce growth strategies, including sales promotions, seasonal campaigns, and new product launches. • Manage website content, product listings, and merchandising to enhance the digital shopping experience. • Manage the Digital marketing manager to drive traffic and conversion through SEO, paid media, email marketing, and social commerce.
• Monitor key ecommerce KPIs (sales, conversion rates, AOV, traffic, etc.) and implement strategies to drive continuous improvement.
• Troubleshoot technical issues and enhance website functionality.
• Lead online customer service strategy to improve response times, engagement, and
satisfaction.
Operations & Logistics
• Manage global supply chain operations, including USA 3PL inventory management,
warehousing, and fulfillment across multiple regions.
• Manage relationships with third-party logistics (3PL) partners to ensure efficient and cost-effective shipping and returns processes.
• Manage the efficient operation and integration requirements of our key systems including Cin7, Shopify, and B2B system.
• Implement process improvements to enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Ensure compliance with international shipping regulations and customs requirements.
Strategic Growth & Innovation
• Identify emerging ecommerce trends, technologies, and best practices to keep EPOKHE at the forefront of the digital landscape.
• Develop strategies to expand into new online marketplaces and optimize omnichannel retail operations.
• Work cross-functionally with the brand, sales, and creative teams to align ecommerce
initiatives with overall brand direction.
• Leverage data analytics and customer insights to drive decision-making and enhance the online shopping experience.
Skills & Qualifications
• 3+ years of experience in ecommerce and/or operations management, preferably in fashion, lifestyle, or consumer goods.
• Expertise in Shopify or Shopify Plus and ecommerce tools (Google Analytics, Klaviyo, Meta Ads, Google Ads, etc.).
• Strong understanding of digital marketing, conversion rate optimization, and online
merchandising.
• Experience in logistics, supply chain management.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong project management and problem-solving skills with a proactive approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passion for surf, skate, and creative culture is a plus.
Why Join EPOKHE?
• Be part of an independent and creatively driven brand with a global presence.
• Work in a dynamic environment where your ideas and initiatives will directly impact growth.
• Opportunity to shape the future of EPOKHE’s ecommerce and operations strategy.
• Competitive salary and benefits package.
How to Apply
If you're passionate about ecommerce, operations, and independent brands, we’d love to hear from you. Please submit your resume and a brief cover letter to Campbell@epokhe.co detailing your relevant experience and why you’d be a great fit for EPOKHE.