Job Title: Ecommerce & Operations Manager

Role Overview

The Ecommerce & Operations Manager will drive online sales, manage marketplace performance, and ensure seamless operations across logistics and fulfillment. This role requires a strategic thinker with a deep understanding of ecommerce, digital marketing, and supply chain management, with the goal of enhancing the customer experience and driving growth.

Key Responsibilities

Ecommerce Management

• Oversee the epokhe ecommerce platform (Shopify) to ensure optimal performance, user experience, and conversion rates.
• Develop and execute strategies to drive growth, including promotions, seasonal campaigns, and product launches.
• Manage website content, product listings, and merchandising.
• Lead the Digital Marketing Manager to drive traffic and conversions through SEO, paid media, email marketing, and social commerce.
• Monitor ecommerce KPIs (sales, conversion rates, AOV, traffic) and implement strategies for continuous improvement.
• Troubleshoot website issues and enhance functionality.
• Oversee customer service strategies to improve engagement and satisfaction.

Operations & Logistics

• Manage global supply chain operations, including inventory management, warehousing, and fulfillment across regions.
• Collaborate with third-party logistics (3PL) partners to ensure efficient and cost-effective shipping and returns processes.
• Integrate and manage key systems, including Cin7, Shopify, and B2B platforms.
• Implement process improvements to reduce costs and enhance operational efficiency.
• Ensure compliance with international shipping regulations and customs requirements.

Strategic Growth & Innovation

• Stay updated on ecommerce trends, technologies, and best practices.
• Develop strategies to expand into new online marketplaces and optimize omnichannel retail operations.
• Work with brand, sales, and creative teams to align ecommerce initiatives with brand direction.
• Use data analytics and customer insights to inform decisions and improve the shopping experience.

Skills & Qualifications

• 3+ years of experience in ecommerce or operations management, ideally in fashion, lifestyle, or consumer goods.
• Expertise in Shopify and ecommerce tools (Google Analytics, Klaviyo, Meta Ads, Google Ads).
• Strong understanding of digital marketing, conversion rate optimization, and online merchandising.
• Experience in logistics and supply chain management.
• Analytical mindset with the ability to make data-driven decisions.
• Strong project management and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passion for surf, skate, and creative culture is a plus.

How to Apply

If you're passionate about ecommerce and operations in a creative brand environment, we’d love to hear from you. Submit your resume and cover letter to Campbell@epokhe.co, detailing your relevant experience and why you’re a great fit for epokhe.