Whilst making your purchase, upload your most recent prescription with a valid expiration date, or send us an email at customercare@epokhe.co. We won't be able to deliver the right lenses for you without a precise prescription and PD. Visit a nearby optometrist to have your eyes examined if you don't have a prescription that is currently valid.

To make sure your eyes rest properly behind your prescription lenses, we also need to know the distance between your pupils in addition to a valid prescription. The distance between the centers of your left and right pupils is known as your pupillary distance (PD). Your optometrist will have a record of this, as it's taken alongside your prescription.

The majority of people who require vision correction have single vision prescriptions. It means the lenses correct for astigmatism, nearsightedness, and farsightedness in the same field of vision — the same degree of correction is present throughout the entire lens.

Epokhe provides single-vision reading and single-vision distance lenses for your frames. Your eye examination will establish whether you need prescription glasses for driving or reading.

Your glasses will be delivered between 7–18 business days of your order. Please contact our customer service team at customercare@epokhe.co for any updates throughout the waiting period — you'll also receive an email with tracking information once your order has shipped.

Please keep in mind that prescription lenses are considered a medical item and cannot be returned unless there is a manufacturing defect. If this is the case, please contact our customer service team at customercare@epokhe.co and we'll do our best to resolve the issue as soon as possible.

All major Australian private health funds cover Epokhe Eyewear. If you're a member of Medibank, Bupa, HCF, HBF, NIB, GMHBA, Australian Unity, or any other fund with healthcare insurance, you're covered.